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My Smart Builder 

1. Who We Are
Smart Builder Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website www.mysmartbuilder.com (the “Website”) or contact us in connection with our building and construction services.

If you have any questions about this policy or your data, please contact us at:
📧 Admin@mysmartbuilder.com

2. What Personal Data We Collect
We may collect and process the following types of personal data:

• Contact Information (e.g., name, email address, phone number, address)

• Project Details (e.g., service inquiries, property specifications)

• Payment Information (only where applicable and handled securely via third-party processors)

• Technical Data (e.g., IP address, browser type, device identifiers, pages visited)

We do not collect special category data (e.g., health or biometric data) unless you voluntarily provide it and consent.

3. How We Use Your Personal Data
We process your data only when necessary and for legitimate business purposes, including:

• To respond to inquiries or quote requests

• To carry out our obligations under any contract we enter into with you

• To send service updates or administrative information

• To improve our Website and services

• For internal recordkeeping and accounting

• To comply with legal or regulatory obligations

We do not sell or rent your data to third parties.

4. Lawful Basis for Processing
We rely on one or more of the following legal bases:

• Consent (e.g., when you opt in to marketing)

• Contractual necessity (e.g., performing a building contract)

• Legal obligation (e.g., tax or accounting requirements)

• Legitimate interests (e.g., improving services or fraud prevention)

5. Cookies and Website Analytics
Our Website uses cookies and similar tracking technologies to enhance user experience and analyse site traffic. You can manage your cookie preferences via your browser settings.
For analytics, we may use tools like Google Analytics. Data collected is anonymised and used only to improve our website functionality and content.

6. Data Retention
We retain your data only for as long as necessary for the purposes set out above or as required by law (e.g., HMRC recordkeeping). Once no longer needed, data is securely deleted or anonymised.

7. Sharing Your Information
We may share your personal data with:

• Our staff and subcontractors working on your project

• Professional advisers (e.g., accountants, insurers, legal)

• Service providers (e.g., hosting, email, CRM systems)

• Government bodies or regulators where required by law

All third parties are contractually obligated to handle your data securely and lawfully.

8. International Transfers
We do not transfer your data outside the UK or EEA unless adequate safeguards are in place, such as standard contractual clauses or certified third-party frameworks.

9. Your Rights
You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion (in certain circumstances)

• Object to or restrict processing

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO):
  www.ico.org.uk

10. Data Security
We take data security seriously and have implemented physical, electronic, and organisational measures to protect your information from unauthorised access, alteration, or disclosure.

11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our Website. We encourage you to check this page periodically.

By using our Website or submitting your information, you acknowledge that you have read and understood this Privacy Policy.

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